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The watch has arrived.
Most buyers spend weeks following listings, placing bids, making payments, and waiting for delivery. Once the watch is finally on the wrist, a few questions often come up.
Some owners want to know whether something is normal. Others notice something they did not expect. Sometimes a question only appears after wearing the watch for a few days or weeks.
Whatever the reason, we are happy to help.
Most watches arrive exactly as expected.
When the parcel arrives, we recommend checking the package before opening it and taking a few photos during unboxing.
In the unlikely event that damage occurs during transit, these photos can help support the shipping insurance process.
Some questions only appear after spending time with the watch.
You may notice something that seems unusual. Or you may simply want someone to take a second look.
If there is something you are unsure about, feel free to contact us.
Most watches provide years of reliable use.
When a watch starts losing time, stops running, or simply does not feel quite right, it is not always obvious what should happen next.
Some owners worry about the cost. Others worry about whether servicing is actually necessary. Many simply want a better idea of what to do next.
That is usually where we start.
A few photos are often enough to begin the conversation. If further inspection is needed, we will explain what we see before discussing any repair work.
You decide how you would like to proceed.
Explore our servicing options · transparent, expert care