Yes. In many cases, a few photos or a short video tell us most of what we need to know.

As soon as possible. The earlier we know, the easier it usually is to understand what happened and how we can help.

Please let us know as soon as possible. Send us photos of what you noticed, and we will compare them with the listing details, photos, and final check records.

Not always. Many things that seem unusual at first turn out to be completely normal, especially with mechanical watches. If you are unsure, just ask.

That happens quite often. Many questions turn out to be smaller than they first seem.

Email and WhatsApp are usually the easiest ways to reach us.