Privacy Policy

This Privacy Policy explains how Solvera collects, uses, stores, discloses, and protects your personal information when you access our website, create an account, purchase or sell a watch, participate in an auction, request service, or otherwise use our services.

By using our website or services, you consent to the collection, use, disclosure, and processing of your personal information in accordance with this Privacy Policy.

We may collect personal information, including but not limited to:

• Full name
• Email address
• Telephone number
• Billing and delivery address
• Payment information
• Identification documents for verification purposes
• Bank account information, where applicable
• Transaction records
• Account activity and bidding history
• Photographs and information relating to watches submitted for sale, consignment, servicing, authentication, or valuation
• Website usage information, including IP address, browser type, device information, cookies, and usage statistics

We may use your information for purposes including:

• Creating and managing user accounts
• Processing purchases, sales, auctions, and service requests
• Identity verification and fraud prevention
• Compliance with legal and regulatory obligations
• Customer support and communication
• Delivery and logistics arrangements
• Warranty administration and service history tracking
• Internal record keeping and business administration
• Improving our services, website, and customer experience
• Marketing communications are permitted by law

Solvera reserves the right to request identification documents, proof of ownership, proof of payment, proof of address, or any additional information reasonably required for identity verification, fraud prevention, anti-money laundering checks, dispute resolution, or compliance purposes.

Failure to provide requested information may result in delays, suspension of services, cancellation of transactions, or refusal of service.

Solvera may disclose personal information where reasonably necessary to:

• Payment service providers
• Banks and financial institutions
• Courier and logistics providers
• Watchmakers, service centres, and technical partners
• Insurance providers
• Professional advisers
• Regulatory authorities
• Law enforcement agencies
• Courts or tribunals

We do not sell personal information to third parties.

Solvera may retain personal information for as long as reasonably necessary to:

• Fulfil contractual obligations
• Maintain warranty and service records
• Resolve disputes
• Prevent fraud
• Comply with legal, accounting, taxation, and regulatory requirements
• Protect Solvera's legitimate business interests

Account closure or deletion requests do not automatically require the deletion of information which Solvera is legally or reasonably required to retain.

Solvera takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and Solvera cannot guarantee absolute security.

Users are responsible for ensuring that all information provided to Solvera is accurate, complete, and up to date.

Providing false, misleading, fraudulent, or inaccurate information may result in suspension of services, cancellation of transactions, account restrictions, or legal action where appropriate.

Solvera reserves the right to refuse, suspend, restrict, or terminate any account, transaction, auction participation, listing, or service request where fraud, suspicious activity, policy violations, abuse, or legal concerns are suspected.

Subject to applicable laws, including the Malaysian Personal Data Protection Act 2010 (PDPA), you may request access to your personal information or request corrections to inaccurate information held by Solvera.

Requests may be subject to verification requirements and applicable legal limitations.

Solvera reserves the right to amend or update this Privacy Policy at any time.

The latest version will always be published on our website and shall take effect upon publication unless otherwise stated.

Continued use of our services following any update constitutes acceptance of the revised Privacy Policy.

For enquiries relating to this Privacy Policy or your personal information, please contact: