Once payment has been completed, the watch goes through one final check before collection or shipping.
As soon as the final checks are complete. We will let you know once the watch is ready to leave us.
Yes. Tracking details will be provided once the watch has been shipped.
That depends on where the watch is going. We will provide an estimated delivery timeframe once shipping arrangements have been made.
Yes. Please contact us in advance so that we can make the necessary arrangements.
Yes. Import duties, taxes, and local regulations may vary depending on where you are.
We will keep you updated. Most delays are temporary and do not require any action from you.
Please let us know as soon as possible. All shipments are insured while in transit, and we will work with the shipping provider and insurer to resolve the matter.
Yes, if the watch has not been shipped yet. Once shipping has started, changes may no longer be possible.
When the parcel arrives, we recommend checking the package before opening it. We also recommend taking a few photos during unboxing. In the unlikely event that damage occurs during transit, these photos can help support the shipping insurance process.
