A few photos and a short description are usually enough for us to understand where to start.
Yes. In many cases, a few photos or a short video tell us most of what we need to know.
No. Understanding the problem usually comes before deciding what to do about it.
Yes. We explain what we found and share the quotation before any repair work begins.
That is completely fine. Sometimes, understanding the situation is enough.
Most repairs take around three to four weeks. The exact timeframe depends on the watch, the work required, and parts availability.
Complete overhaul work includes a 12-month warranty for mechanical defects. Further warranty details will be explained before any repair work begins.
Not always. Some issues benefit from earlier attention. Others turn out to be completely normal. If you are unsure, just ask.
Not always. Parts availability, brand support, and the condition of the watch can all affect what is possible. If limitations exist, we will let you know.
Usually yes. A quick message beforehand helps us make sure someone is available to assist you.
